BONES HELP & FAQ
Bones Products
Size Information
Please consider, all BONES products are shown in UK sizes and all products have UK size labels.
You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size.
Please don't forget, if you have selected the wrong size, you have the possibility to return the item. Should you have any doubts regarding sizing, our Customer Care team will be more than happy to assist you.
You can find a Size Table for each product.
The Size Table serves as an indicator to help you to find the right size.
Please don't forget, if you have selected the wrong size, you have the possibility to return the item. Should you have any doubts regarding sizing, our Customer Care team will be more than happy to assist you.
Sales & Promotions
Bones The Label offers seasonal sales bi-annually .
To be notified and receive your personal a personal reminder before our sale starts, or for other promotions and events, please subscribe.
Please note that we are unable to offer price adjustment on items originally purchased on sale or on any special promotion items that are temporarily discounted.
To be notified and receive your personal a personal reminder before our sale starts, or for other promotions and events, please subscribe.
Please note that we are unable to offer price adjustment on items originally purchased on sale or on any special promotion items that are temporarily discounted.
Payment Information
Payment Methods
The Bones Online Store accepts the following payment methods:
(i) Credit cards
(ii) PayPal
(iii) Klarna
We accept the following Credit Cards: MasterCard, Visa and American Express.
Your card or Klarna account will not be charged until your order has left our warehouse.
In case of payment through PayPal, the amount will be charged the day of the order.
When sending goods back, the amount will be credited back to your bank or PayPal account.
Klarna Pay
If your order is eligible, you can choose Klarna at checkout for flexible payment options.
The use of the payment methods may vary based on your purchase, country, total order amount, and is subject to credit check and approval by Klarna.
• Pay now: You can choose to pay now the full amount of your purchase by credit card, direct debit, or direct bank transfer. For direct debit, please provide your bank details at the time of your purchase.
You will be debited from your bank account once your order has been shipped.
For direct bank transfer, login into your personal bank account and authorize the full amount of payment at the time of your purchase.
• Pay in 3 installments: The total cost of your purchase will be split into three installments with interest-free rates.
Pay the first instalment once your order is placed.
The next two installments are automatically collected by Klarna after 30 and 60 days.
• Pay later:
Choose to pay within 30 days from when your order shipment is confirmed with interest-free rates.
Please note that a one-time credit agreement is required, and the approval will be notified by Klarna.
How to checkout with Klarna?
Enter your card or bank account, or sign in with your Klarna account.
Easily manage your purchases and payments in the Klarna account online or on the app.
How to schedule payments?
Payments are collected from the debit or credit card or bank account provided at the time of purchase. All scheduled payments are communicated by email.
Review your purchases by logging in to your Klarna account online or on the app. How to cancel payments or manage returns? Once we have accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
The use of the payment methods may vary based on your purchase, country, total order amount, and is subject to credit check and approval by Klarna.
• Pay now: You can choose to pay now the full amount of your purchase by credit card, direct debit, or direct bank transfer. For direct debit, please provide your bank details at the time of your purchase.
You will be debited from your bank account once your order has been shipped.
For direct bank transfer, login into your personal bank account and authorize the full amount of payment at the time of your purchase.
• Pay in 3 installments: The total cost of your purchase will be split into three installments with interest-free rates.
Pay the first instalment once your order is placed.
The next two installments are automatically collected by Klarna after 30 and 60 days.
• Pay later:
Choose to pay within 30 days from when your order shipment is confirmed with interest-free rates.
Please note that a one-time credit agreement is required, and the approval will be notified by Klarna.
How to checkout with Klarna?
Enter your card or bank account, or sign in with your Klarna account.
Easily manage your purchases and payments in the Klarna account online or on the app.
How to schedule payments?
Payments are collected from the debit or credit card or bank account provided at the time of purchase. All scheduled payments are communicated by email.
Review your purchases by logging in to your Klarna account online or on the app. How to cancel payments or manage returns? Once we have accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
Taxes & Duties
Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page..
Payment Security & 3D SECURE
Your card information is encrypted in our system using 128-bit SSL technology.
This high standard of security means shopping with a card on BONES is secure, and ensures that your data will under no circumstances be accessible by third parties.
To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure.
3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.
To use 3-D Secure you need to register at your Bank.
This high standard of security means shopping with a card on BONES is secure, and ensures that your data will under no circumstances be accessible by third parties.
To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, internationally recognized authentication technology collectively known as 3D Secure.
3D Secure protects your credit cards against unauthorized use to minimize the risk of online credit card fraud.
To use 3-D Secure you need to register at your Bank.
Customer Account & Security Within The Online Store
My Account & Password
Registration at Bones The Label comes with its perks.
:Track your orders and review past purchases
:Create a personal wishlist and share it with your family & friends or print it out
:Manage your personal data and save your preferred settings
:Manage your account details and address book
:Be in the know about exclusive products and special promotions
If you forgot your password, please click herehttps://bonesthelabel.myshopify.com/account/login to change it and follow the 'FORGOT PASSWORD'
Instructions on the Log-in / Registration page.
You will then receive a new password.
:Track your orders and review past purchases
:Create a personal wishlist and share it with your family & friends or print it out
:Manage your personal data and save your preferred settings
:Manage your account details and address book
:Be in the know about exclusive products and special promotions
If you forgot your password, please click herehttps://bonesthelabel.myshopify.com/account/login to change it and follow the 'FORGOT PASSWORD'
Instructions on the Log-in / Registration page.
You will then receive a new password.